Privacy Policy
This is the privacy statement of the private limited company Health-E B.V., hereinafter: Health-E. Health-E is registered with the Chamber of Commerce under number 88386678 and is located at Wisselwerking 50, 1112 XR Diemen. This document explains how Health-E handles the processing of your personal data. Health-E takes the utmost care when processing your personal data.
Obtaining personal data
If you make use of the services of Health-E – for example because you are a healthcare provider or patient – you provide a number of personal data to Health-E yourself, or personal data is obtained from you in the context of your work or care needs. Personal data means any information relating to an identified or identifiable natural person.
Categories of personal data
Health-E only processes personal data that is necessary for the provision of our services. This includes:
Contact and name and address details of patients and legal representatives
E-mail address and other addresses for electronic communications
Telephone number
Citizen service number (BSN) and insurance number (processing of the BSN only takes place when strictly necessary in accordance with the legal requirements and with appropriate security measures)
Gender
Date of birth
Account information
Location data
Profile picture (optional)
Other personal data provided by the user himself
Purpose of the processing
The personal data processed by Health-E have the purpose of:
To provide you with access to Health-E's services
Contact you to inform you about the services you have purchased and their performance
Performing the Services
Completing the account creation process
Improving services
Compliance with legal obligations
Improving the website and/or the App by analysing visitor behaviour on the website and/or the App
Data exchange with third parties for the purpose of providing the service
Basis for processing
The processing of personal data is only possible on the basis of the following principles: (i) legal obligation, (ii) performance of the agreement, (iii) obtained (explicit) consent from the data subjects, and (iv) legitimate interest. When Health-E provides the services, personal data is processed. Health-E only processes data that Health-E deems necessary for (improving) the service and handles the (personal) data it has collected about you and your use of the service with care. The basis for processing this data is the agreement you have entered into with Health-E. Your personal data may also be processed by visiting the website or app if you have given permission for this.
Necessity of processing
The processing of your personal data is necessary in order to be able to provide the service. The services offered by Health-E cannot be fully performed without the processing of your personal data. For example, the right care cannot be provided in a timely manner if Health-E is not allowed to use your personal data and is not allowed and/or cannot share it with the healthcare providers. If your explicit consent is required for specific purposes relating to the personal data, you must give your consent separately.
Automated decision-making
Health-E deploys automated decision-making with the utmost care for your rights and freedoms. You have the right to challenge a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Retention period
Personal data will not be kept longer than necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. Health-E periodically assesses the need to retain your data.
Processing by third parties
Health-E only shares personal data with third parties if this is strictly necessary for the execution of an agreement and to comply with relevant laws and regulations. No personal data is sold. Health-E may be subject to a legal obligation to share personal data with third parties. If personal data is shared with third parties, processing agreements will be concluded for this purpose. The third parties with whom personal data is shared are:
The Healthcare Provider, for the purpose of the execution of the agreement. All categories of personal data will be shared with the healthcare provider.
The insurer, for the purpose of the execution of the agreement. The categories of personal data that are processed are contact and name and address details, citizen service number (BSN) and your insurance number and the hours of care provided.
The software supplier, for the purpose of the execution of the agreement. All categories of personal data will be shared with the healthcare provider.
Security of Personal Data
Health-E takes the protection of your personal data seriously and, taking into account the state of the art, implementation costs, as well as the nature, scope, context and purposes of processing and the likelihood and seriousness of various risks to the rights and freedoms of individuals, takes appropriate technical and organisational measures to ensure a level of security appropriate to the risk. The data is stored and hosted in a data center located in the Netherlands, which is at least TIER III certified.
Although personal data is stored securely and can only be accessed by authorised persons, it is in all cases and always the responsibility of the user to determine which data is stored in the platform. Thus, the users are responsible and liable for the information they send to other users. Health-E cannot be held responsible or liable for privacy-sensitive information sent by users through the platform without the required consent.Although personal data is stored securely and can only be accessed by authorised persons, it is in all cases and always the responsibility of the user to determine which data is stored in the platform. Thus, the users are responsible and liable for the information they send to other users. Health-E cannot be held responsible or liable for privacy-sensitive information sent by users through the platform without the required consent.
Terms of Use Health-E
By accessing and using the platform, you agree to the Terms of Use as available on the website and the platform. Health-E reserves the right to change the content of its platform and/or the Terms of Use at any time. The content of the platform has been compiled with the greatest possible care, but may nevertheless contain possible inaccuracies or be incomplete. The use of the platform is entirely at your own expense and risk. All texts on the platform are protected by copyright and are the property of Health-E insofar as they do not belong to third parties.
Cookie Statement
Health-E uses technical and functional cookies to optimize the website. Cookies are small text files that are sent along with a visit to a website to make visitors' user experiences more efficient. Health-E may, by law, store cookies on your device if these cookies are strictly necessary for the use of the website. Other types of cookies require your consent. We recommend that you accept cookies in order to ensure the user-friendliness of the website. Visitors to the website have a check-in option.
The cookies used by Health-E are functional cookies: these cookies ensure that the website works properly. These cookies do not affect privacy, so there is no need to ask for and grant permission. With these cookies, for example, your browser settings are stored so that our website can be viewed in the best way, or that the website remains accessible (load-balancing), but also cookies that ensure that no other cookies may be placed (no-follow).
Google cookies are also placed on the Health-E website for the purpose of Google Analytics. We do not keep any information about what you do on the internet. Google Analytics may be required by applicable laws and regulations to provide access to this data. As a result, Health-E cannot link information to a natural person.
In addition, Health-E uses tracking cookies. Tracking cookies are used to track your visitor behaviour on the website, on the basis of which a profile is built. This profile is not linked to your name, address, e-mail address, etc. and is only intended to tailor advertisements to your profile so that they are as relevant as possible. The use of tracking cookies is designed to be as privacy-friendly as possible, so that your privacy is guaranteed.
If you have any questions about this, please contact us via support@healthe.nl
Browser Settings
If you do not want websites to place cookies on your device that you use to view the website, you can adjust your browser settings. Before a cookie is placed, you will receive a warning and you must give permission for the cookie. Failure to do so may result in the website not working as well, for example. You can adjust the settings of your browser so that your browser refuses all cookies and also the cookies of third parties. You can also delete cookies that have been placed. To do this, you need to adjust your browser's settings via preferences and then you can adjust the privacy settings.
This privacy statement does not apply to third-party websites that are linked to this website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.
Rights of data subjects
As a data subject, you have the following rights:
Right of access;
As a data subject, you have the right to obtain confirmation as to whether or not your personal data is being processed and, if so, to obtain access to the processing thereof.
Right to rectification;
You have the right to obtain the rectification and completion of inaccurate data.
Right to erasure.
Without undue delay, a data subject must obtain erasure of personal data concerning him/her. Erasure can be requested by sending an e-mail to: support@healte.nl
Right to restriction of processing.
As a data subject, you have the right to restrict the processing of your personal data. Please contact Health-E for more information.
Right to data portability;
A data subject has the right to receive the personal data concerning him or her, which he has provided to Health-E, in a structured, commonly used and machine-readable format, and also to transfer these data to Health-E without hindrance from the controller to whom they were provided.
Right to object;
The data subject shall have the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her, including profiling based on those provisions. Health-E will cease processing the personal data unless there are compelling legitimate grounds for the processing that outweigh the interests, freedoms and rights of the data subject in connection with the exercise, establishment or defence of legal claims.
Complaint
If you have a complaint about the way in which Health-E handles your personal data, or wish to exercise one of the above-mentioned rights, you can contact us via support@healthe.nl. To ensure that you wish to exercise a right, Health-E asks you to send a copy of your proof of identity. You can blacken out your passport photo and MRZ (strip with numbers at the bottom) to protect your privacy. Health-E will respond to your request as soon as possible, but no later than within 4 weeks. You can also file a complaint with the Dutch Data Protection Authority. This is the competent enforcement authority. You can contact us via this link: Authorities Data Protection
Changes to the Privacy Statement
Health-E may amend the privacy statement at any time. The most recent version will be published on the website and in the App. Therefore, always keep an eye on the website or the App for the most recent version. If the new privacy statement has consequences for the way in which we process data already collected in relation to you, we will inform you via the App.
This version is for the Last Established on 27 maart 2024 in Diemen.
